Help Using the RDA Toolkit

Once the RDA Toolkit has launched, technical support will be available to users via its internal "Help" system and Technical Support FAQ. Assistance will also be available through the RDA Toolkit Support Center (see below), which will be accessible in the Toolkit via the "Support" link.

Customer Service

In order to streamline support requests and better serve you, we utilize a support ticket system via the RDA Toolkit Support Center. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required. Please contact us via the RDA Support Center for information about:

• Technical Support
• Pricing and Subscriptions
• Open Access and Free Trials
• Translations
• Permissions

Additional Assistance

• Customer Service FAQ