Users conducting an "Exclude Examples" search are confused by the presence of highlighted hits in the examples when clicking through to a search result. The highlighting of search terms is a process done separately from the search, so the presence of highlighted search terms in an example does not factor in the determination of search results. However, the highlighting in the examples is misleading and undermines user confidence in the search.
A user searched 5.2 in the Advanced Search menu with only AACR2 selected for searching. The user was taken directly to RDA instruction 5.2, rather than AACR2 rule 5.2. this was the result of the shortcut feature that takes you directly to an RDA instruction whenever the instruction number is entered into the search box.
Users need search to return hits for similar concepts including variants forms of words, alternate spellings, plurals, abbreviations, acronyms, etc. ALA will track and maintain these similar concepts in an RDA Toolkit search thesaurus/index.